Purpose of the position

As a rapidly growing and exciting company who pride themselves on developing excellence, you will be working in an essential and key part of the company’s core business plan.

The role of an Account Manager at Redwood Collections Ltd is to proactively manage clients delinquent accounts, utilising our vast array of collection letters, emails and telephone techniques to contact your client’s customers and seek repayment. Maintaining relationships with your clients is the core of our business and you be fully trained to discuss appropriate legal and insolvency action should their debts remain unpaid.

Responsibilities & duties

Client management  

To build and maintain strong, lasting business relations with the clients in your diary, keeping them up to date on the progress of their cases while seeking repeat listings to further the relationship. Your clients will have direct lines of communication with you by telephone, email and potentially face-to-face meetings when the need arises.

Collection of clients delinquent accounts

To seek repayment of your clients debts via letters, telephone calls, email etc. This will involve negotiation to secure monthly arrangements, settlements etc, as well as advising debtors of the legal implications of non-payment, in a compliant manner.

Suggest suitable legal action for non-payment

Redwood Collections Ltd offers many ancillary services in addition to our standard collection efforts, notably legal actions which come at cost to the client. A major part of the Account Managers role is to suggest suitable legal action when all efforts to affect recovery have failed.

Training programme

As part of our ongoing commitment to nurturing and developing talented individuals, Redwood Collections Ltd have a fixed training regime, ensuring all employees are provided with the knowledge and understanding to excel within their role.

We dedicate at least one hour per week to formal training, as well as learning on an ad-hoc ‘shadowing’ basis.

The training is carried out with various Head of Departments and the Senior members of the Sales Department, allowing successful candidates the best possible opportunity to succeed and build a lasting career with Redwood Collections Ltd.

This position is conditional, subject to a three-month probationary period, where training will be provided throughout and progress meetings to help you develop within the role.

Work experience

Essential

• Experience in a professional working environment
• Previous experience within a sales roles

Desirable

• Previous debt collection experience i.e. credit control, finance or litigation sector
• Previous experience within Account Management