Call Centre Manager

Widnes, Cheshire

Up to £34,000 per annum + £6,000 Commission (OTE £40,000)

Full-time, Permanent

Company Overview: I am looking for a highly motivated and experienced Call Centre Manager to join our team. Our company prides itself on delivering exceptional customer service and sales support across various industries.

Role Overview: The Call Centre Manager will be responsible for overseeing the day-to-day operations of our call centre, ensuring the team meets and exceeds performance targets. This role requires a strong leader with excellent communication skills, a strategic mindset, and a passion for driving results.

Key Responsibilities:

• Leadership & Management: Lead, mentor, and motivate a team of call centre agents to achieve individual and team targets.
• Performance Monitoring: Track and analyse key performance indicators (KPIs) to ensure operational efficiency and effectiveness.
• Customer Service: Maintain high standards of customer service and handle escalated customer issues promptly.
• Training & Development: Develop and implement training programs to enhance the skills and performance of call centre staff.
• Process Improvement: Identify opportunities for process improvements and implement changes to enhance productivity and customer satisfaction.
• Reporting: Prepare regular reports on team performance, customer feedback, and operational issues for senior management.
• Compliance: Ensure all operations comply with company policies, industry regulations, and legal requirements.

Qualifications & Experience:

• Proven experience as a Call Centre Manager
• Strong understanding of call centre operations, including inbound and outbound sales.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyse data and develop strategies to improve performance.
• Experience in training and development of staff.
• Proficient in using call centre software and CRM systems.
• Strong problem-solving skills and ability to handle challenging situations.

Benefits:

• Competitive salary up to £34,000 per annum.
• Attractive commission scheme with potential earnings up to £6,000.
• Overall package of £40,000.
• Opportunity for career progression within a growing company.
• Comprehensive training and support.
• Friendly and collaborative working environment.

If this is of interest and you think you have what it takes then I need to hear from you!